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Service

What happens when my Travel Cash Card is lost or stolen?

In the event of loss or theft of your Card, any remaining balance is unavailable to unauthorized individuals without your PIN. Please report the loss of your Card immediately to the Customer Service of Swiss Bankers Prepaid Services Ltd, Phone +41 31 710 12 15. Your Card will be blocked immediately and you will receive a new Card loaded with the balance of your lost or stolen Card. Worldwide and at no charge.

How long does the delivery of a Travel Cash replacement card take and how much does it cost?

The delivery of a Travel Cash replacement card is free of charge worldwide. In Europe the customer generally receives the replacement card on the following day. Travelers in faraway countries don’t have to wait for long either – they already receive their replacement card two or at most four days after reporting the loss.

How long is the Travel Cash Card valid?

The period of validity is shown on the Card. Upon expiration, however, no credit balance is cancelled. Upon request made by the Cardholder, any Card balance will be transferred to a new Card or, against payment of a service charge, to an account designated by the Cardholder. Upon expiration of the Card an annual handling fee is charged to the Card account. Card accounts without a credit balance are cancelled upon the date of expiration.

How do you obtain a refund of the remaining balance too small to withdraw from an ATM?

Small amounts remaining on Travel Cash Cards which can no longer be withdrawn from ATMs are refunded to the customer by transfer to a bank or postal account upon request made to Travel Cash Customer Service.